Return and Refund Policy

Return and Refund Policy

RETURN & REFUND POLICY

We offer easy exchanges but do not accept returns.

Exchanges can be initiated within 48 hours of delivery. To start an exchange, please click on the "Return" option in the "My Orders" section under the “My Account” page.

In accordance with hygiene standards, all exchanged products will undergo a quality check by our team before approval. An exchange fee of INR 150/- will apply.

We reserve the right to deny an exchange if:

The product has been used.
The product is damaged.
Once we receive the returned item, we will process the refund to your user wallet within 24 hours.

Exchanges can be made for size only and are limited to one exchange per product/order.

Refunds are only applicable in cases of manufacturing defects. In such instances, we require a video showing the package being opened, including the invoice and the defect.

For special requests regarding exchanges, please email us at iwe.reach@gmail.com or WhatsApp us at +91 8130611219.

 

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